Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Sangoma Netborder Lync Express

Lync Express is an integrated device that provides basic features required in any Lync deployment. The solution includes a Microsoft Windows 2008 Server, Microsoft Lync Server 2010 and Sonoma NetBorder Express VoIP Gateway. Standalone device Lync Express supports up to 100 users is equipped with E1/T1/J1 a compatible digital telephony segment to connect to the public telephone network. Lync Express also supports four FXS lines for any phone or fax number, in case of need or emergency.

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